Returns – Ledbury

Returns & Exchanges

Ledbury provides returns and exchanges for eligible orders through our automated return portal. Full price orders are eligible for return within 60 days of purchase - see below for more details. Use our return portal to create a pre-paid label for eligible items by clicking the button below.

Questions? Our team is glad to help. Contact us via email at customer-service@ledbury.com or via chat weekdays 8am-5pm EST.

START A RETURN OR EXCHANGE

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How to Return or Exchange

Learn how to make a return or exchange via our self service portal.

Start a Return or Exchange

Returns & Exchanges FAQ

What is your return policy?

All of our full price shirts, including Made-to-Order, are covered by the Ledbury 60 Day Guarantee- which means you can return or exchange it within 60 days if you find any issues. We reserve the right to refuse returns from customers found to be abusing the generosity of our guarantee. Original shipping charges are not eligible for refund. Exchanges are limited to 3 exchanges maximum per order.

Full Price Merchandise: Returns or exchanges for a refund can be made within 60 days of purchase. If the 60-day window has passed, returns will be considered for store credit in the amount of the most recent retail price.
Trafalgar Belts must be returned within 30 days of purchase.
Beltology Belts must be returned within 60 days of purchase.
Shirts Altered by a Third Party: Shirts altered by a third party are not eligible for return or exchange.
Gift Returns: To return a gift item, please contact us so that we can process your request as a gift return. Gift returns that meet our return policy criteria will be refunded via store credit.
Final Sale: Items marked with “Final Sale” on the product page are not eligible for return or exchange.
Monogramming: Shirts that you elect to add monogramming to final sale and are not eligible for return or exchange.
Returns are subject to an $8.95 return shipping fee. Exchanges are free.

What is the Ledbury 60 Day Guarantee?

All of our full price shirts, including Made-to-Order, are covered by the Ledbury 60 Day Guarantee- which means you can return or exchange it within 60 days if you find any issues. This includes items that have had the tags removed, have been worn, and have been washed. We stand behind our shirts!

We reserve the right to refuse returns from customers found to be abusing the generosity of our guarantee.
Original shipping charges are not eligible for refund. Please see our return policy above for more details.
Returns are subject to an $8.95 return shipping fee. Exchanges are free.
Exchanges are limited to 3 exchanges maximum per order.

How do I return an item?

Follow the steps in our [return portal](/content/a/returns? "https://www.ledbury.com/a/returns?"/index.html) to receive a prepaid label to use to return your item. Returns are subject to an $8.95 return shipping fee, and original shipping charges are not eligible for refund.

How do I exchange an item?

Follow the steps in our [return portal](/content/a/returns? "https://www.ledbury.com/a/returns?"/index.html) to receive a prepaid label to use to return your item. Exchanges are free!
For made to order items, please leave our customer service team detailed notes about what item(s) you'd like to receive in exchange.
We will follow up with confirmation. For made to order exchanges, please keep in mind that your exchange item is also made to order, and will take 2-3 weeks to be delivered.
Exchanges are limited to 3 exchanges maximum per order.

Will I still get my offer price if I return/exchange?

Yes! If you used a coupon code or received special promotional pricing, we will honor the price you paid even if the promotion has ended.

What if my item is defective?

In the unlikely event that you receive a damaged or defective item, please send us an email at customer-service@ledbury.com and include photos of the defect or damage. We will do our best to make it right.

What if my custom order isn't a perfect fit?

All of our made-to-order items are covered by the Ledbury 60 day guarantee, which means you can return it for a refund or exchange it for a different size within 60 days of purchase. If you are not sure which size to order, please reach out to our customer service team via chat or email at customer-service@ledbury.com. We're happy to help guide you!

Can I return an item that has been altered?

Shirts altered by a third party are not eligible for return or exchange.

What are Tailoring Credits?

If your custom order is almost perfect, but the sleeves or body length is too long, contact us to inquire about Tailoring Credits. This is an option to have your items altered by a tailor local to you. Send us the receipt, and we will partially refund your order for this service. We cover up to $15/shirt for sleeve shortening and $30/shirt for body length shortening. We offer Tailoring credits on a case by case basis with the goal of perfecting your Ledbury fit on future orders. Therefore we do not offer tailoring credits to the same customer on a continual basis.

When will I be refunded?

Once your return has been received, it can take 5-7 business days for the refund to show on your statement. You’ll be notified via email with updates through the return process.

Is there a fee to return or exchange?

Exchanges are free! Returns are subject to an $8.95 return label fee. Exchanges are limited to 3 exchanges maximum per order.

Do you accept returns on international orders?

We accept returns on international orders.

Please note that Ledbury is unable to provide prepaid return shipping for international orders, and cannot refund customs duties and taxes. Contact your local customs office for information on recovering duties and taxes paid upon delivery.

Pack your returnable items securely. Ship your return to us at the following address:

Ledbury Returns, 2200 Decatur St, Richmond, VA 23224.

It normally takes up to 7 business days for a return to be processed once we receive it. You will be notified by email when your refund has been issued.